Stop the water
Stop using sinks, tubs, toilets and appliances. Every gallon you add will end up on the floor. Tell everyone in the house.
Stay safe
Keep children and pets out of the area. Avoid contact with the water, and do not touch electrical items or outlets near it. Wear gloves and boots if you must enter.
Call a professional
We clear the blockage quickly so the water can recede, and we use a camera to find the cause. If the blockage is on the city side, we help you document it for the utility.
Document and call your insurer
Photograph the damage and make a list of affected items. Check your policy for sewer backup coverage, which often requires an added rider.
Clean up properly
Sewage is hazardous. Professional restoration companies have the equipment to dry and disinfect safely. We can recommend options.
Prevent the next one
Camera the line, clean or repair it and consider a backwater valve. A maintenance plan keeps it clear.
Stop the water, stay safe, call early and fix the cause, not just the symptom.
